Accessibility Policy


This Accessibility Policy applies to all aspects of our website, which is owned and operated by Business Energy UK.

We aim to enhance the accessibility and usability of our website for all users.

Statement of Commitment

Business Energy UK is committed to ensuring digital accessibility for all users, including those with disabilities. We believe in providing an inclusive and accessible web experience for all.

Website Standards

We endeavour to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, level AA. These guidelines define how to make web content more accessible for people with disabilities. We regularly test and evaluate our website for accessibility and usability and are continually seeking to improve the user experience.

Text Resizing

Modern browsers include built-in accessibility tools such as zoom and text resizing. To adjust the text size or page zoom in your browser, follow these instructions:

PC / All browsers

Increase page zoom: Hold down the CTRL key and press +

Decrease page zoom: Hold down the CTRL key and press –

Mac / All browsers

Increase page zoom: Hold down the Command key and press +

Decrease page zoom: Hold down the Command key and press –

Adapting Technology

You can alter your computer’s default colours and fonts for better accessibility. Consult your computer’s Help facility for instructions on this. More information can be found on AbilityNet’s My Computer My Way website.

Assistive Technology

Our website is designed to be compatible with recent versions of assistive technology, such as screen readers, magnifiers, and speech recognition software.

Accessible Content

We are committed to providing accessible content. This includes alternative text for images, captions and transcripts for videos, and clear and concise language.

Feedback and Contact Information

We welcome your feedback on the accessibility of our website. If you encounter any barriers in accessing our website or if you have suggestions to improve accessibility, please contact us at We aim to respond to accessibility feedback within 7 working days.